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Privacy Policy

How we handle and protect your data

Last Updated: 2026

At Grace IT Solutions ("we," "us," or "our"), accessible from graceitme.com, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document contains types of information that is collected and recorded by Grace IT Solutions and how we use it.

1. Information We Collect

We collect information to provide better services to all our users. The types of personal information we collect may include:

  • Contact Information: Name, email address, phone number, and company name when you fill out our contact or quote forms.
  • Communication Data: Information you provide when you communicate with us via email, phone, or WhatsApp.
  • Usage Data: Information on how you interact with our website, collected automatically via analytics tools (e.g., IP address, browser type, pages visited).

2. How We Use Your Information

We use the collected information in various ways, including to:

  • Provide, operate, and maintain our website and IT services.
  • Improve, personalize, and expand our website offerings.
  • Understand and analyze how you use our website.
  • Communicate with you, either directly or through one of our partners, including for customer service, updates, and marketing.
  • Process your inquiries, quotes, and service requests.

3. Log Files

Grace IT Solutions follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, and tracking users' movement on the website.

4. Data Security

We are committed to ensuring that your information is secure. We use appropriate technical and organizational security measures to protect your personal data from unauthorized access, loss, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Sharing of Information

We do not sell, trade, or rent your personal identification information to third parties. We may share generic aggregated demographic information not linked to any personal identification information with our business partners and trusted affiliates for the purposes outlined above.

6. Your Data Privacy Rights

Depending on your location (such as under the UAE Data Protection Law or GDPR), you may have the following rights regarding your personal data:

  • The right to access, update, or delete the information we have on you.
  • The right of rectification if your information is inaccurate or incomplete.
  • The right to object to our processing of your personal data.

If you would like to exercise any of these rights, please contact us.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at:

Email: info@graceitme.com
Phone: +971 55 890 8651
Address: Grace Computers FZC, Building # Y2, Al Dhaid Road, Sharjah, UAE